I just bought the Ellia peppermint oil from Bed, Bath and Beyond and I can't open the bottle at all. I'm pressing on the lid and turning it to the left and it's just clicking. It is not working at all! :( It's like it's not catching when I press. Help!
Asked by: has1977
We are sorry to hear you are having trouble removing the cap from the Ellia bottle. Ellia bottles have a safety cap like those found on medicine bottles, to remove the cap you need to press down on the bottle cap and twist the bottle to the left (with a bit of force). This should break the seal and allow you to twist the cap off. If you need additional assistance, please contact our consumer relations department at 1-248-863-3160 M-F 8:30am-7:00pm ET.
Answered by: Consumer Relations MB
Date published: 2020-12-27
Received a bottle of Lemongrass Essential Oils as a gift. I don’t know how to open bottle. Drawing on cap doesn’t make sense. Please help..
Asked by: Dorie
We are sorry to hear you are having trouble removing the cap from the Ellia bottle. Ellia bottles have a safety cap like those found on medicine bottles, to remove the cap you need to press down on the bottle cap and twist the bottle to the left (with a bit of force). This should break the seal and allow you to twist the cap off. If you need additional assistance, please contact our consumer relations department at 1-248-863-3160 M-F 8:30am-7:00pm ET.
Answered by: Consumer Relations MB
Date published: 2020-11-06
What does a person do with this bottle,? Sniff it do what????
Asked by: Gin56
Our essential oils are mainly to be used in our diffusers. They can also be used topically, but if you choose to do this we recommend first diluting with a carrier oil, as undiluted essential oils are a skin irritant.
Answered by: Consumer Relations
Date published: 2019-04-10
I really need help opening my bottle! It says press and twist but it's IMPOSSIBLE! I've even tried using pliers, having someone stand on it to put enough pressure so I can twist it but NOTHING. Please help!
Asked by: mr23
We'll be happy to help you, but we need a bit more information first. Please fill out the form at https://www.ellia.com/contacts and we'll do what we can to help you.
You can also contact us by phone at 1-248-863-3160 Monday-Friday 8:30am-7:00pm EST.
Answered by: Consumer Relations
Date published: 2019-04-04
I purchased Ellia Bergamot essential oil and it is impossible to open! Both myself and my husband tried to open it to no avail. Is there a trick to this or should it be returned?
Asked by: dmohri
We'll be happy to help you, but we need a bit more information first. Please fill out the form at https://www.ellia.com/contacts and we'll do what we can to help you.
You can also contact us by phone at 1-248-863-3160 Monday-Friday 8:30am-7:00pm EST.