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Customer Reviews
Q & A
I have one of these and I can’t get it to emit the essential oils! How does it wotk?
You have to put a couple of drops of essential oil in to the water.
Date published: 2018-11-25
Where can I find the spec information for your products? Are they made of ceramic? Any lead in the material? Where were they made? Thank you!
The cover on the Soothe diffuser is plastic. Some of our other models have glass or ceramic covers. None of our products are made with lead. Our diffusers are made in China.
Date published: 2018-11-07
My diffuser was bumped and fell over on the table. The diffuser is working well, but broke the glass cover. Do you sell replacements?
In order for us to place an order for you, please contact us by phone at 1-248-863-3160 Monday-Friday 8:30am-7:00pm EST.
Date published: 2018-10-31
My diffuser from Bed Bath and Beyond did not have instructions included. Where can I find instructions on line?
Instruction books can be found on our website at https://www.ellia.com/customer-support/instruction-books
You can also call us at (248) 863-3160 for assistance over the phone.
Date published: 2018-10-31
I didn't get any instruction book with my diffuser. Am I supposed to add water and the oil? If so how much? How can I tell if it is on without using the light?
Instruction books can be found on our website at https://www.ellia.com/customer-support/instruction-books
You can also call us at (248) 863-3160 for assistance over the phone.
Date published: 2018-10-31
I bought this diffuser but do not have directions for it's operation. Can you provide me with a manual?
You can find the manual online here: https://www.ellia.com/media/documents/ellia/instructionbooks/IB-ARM-310_EN.pdf
Date published: 2018-10-10
this morning i am getting no steam.. everything was fine yesterday.. i have tried cleaning..
We'll be happy to help you, but we need a bit more information first. Please fill out the form at https://www.ellia.com/contacts and we'll do what we can to help you.
Date published: 2018-09-23
Hi, i got my diffuser for Christmas and a few weeks after i got it, the color changing light stopped working and now the only color that shows up on the cycle is green. How can i fix this?
We'll be happy to help you, but we need a bit more information first. Please fill out the form at https://www.ellia.com/contacts and we'll do what we can to help you.
Date published: 2018-08-20