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Customer Reviews
Q & A
I received this diffuser for Christmas last year. I've used it in my home and recently, the diffuser won't work at all. When I push the power button, it will not even turn on. Does it come with a warranty? I'm very disappointed with the quality.
We'll be happy to help you, but we need a bit more information first. Please fill out the form at https://www.ellia.com/contacts and we'll do what we can to help you.
You can also contact us by phone at 1-248-863-3160 Monday-Friday 8:30am-7:00pm EST.
Date published: 2018-11-15
Hello , I have the Thrive Ultrasonic diffuser in Grey. The ceramic lid peice broke. I am wondering if I can just purchase a new lid/cover ?
We'll be happy to help you. In order for us to place an order for you, please contact us by phone at 1-248-863-3160 Monday-Friday 8:30am-7:00pm EST.
Date published: 2018-11-06
We dropped this diffuser and the glass lid broke. Can we buy a replacement?
Yes. In order for us to place an order for you, please contact us by phone at 1-248-863-3160 Monday-Friday 8:30am-7:00pm EST.
Date published: 2018-10-10
I moved and lost the remote for 2 of my Ellia diffusers can I buy just remotes?
We'll be happy to help you, but we need a bit more information first. Please fill out the form at https://www.ellia.com/contacts and we'll do what we can to help you.
Date published: 2018-09-07
I've had this diffuser for about 4 months and I love it. Lately, I feel that when I put my essential oils in I cannot smell them anymore. Any suggestions as to why?
First make sure that your oil bottle hasn't run out of oil, to ensure you don't need an oil refill.
If you haven't run out of oil (and it hasn't lost its scent), mineral buildup (or occasionally dust from the manufacturing/packing process) may be interfering with the misting operation of the unit. It can be cleaned with a 50/50 mix of water and vinegar. Use the solution to rinse out the reservoir and plastic lid, and use a soft bristled brush on the ultrasonic membrane to avoid damaging it.
Date published: 2018-06-28
Is there a wick for this diffuser? How do you change the wick?
The Thrive diffuser does not use a wick.
Date published: 2018-06-26
Can you turn the light off altogether on this model?
Yes. The light and mist functions run independently from each other.
Press the light button once to cycle the light through different colors, and a second time to stop the light at the currently displayed color. Pressing the light button a third time will turn the light off again.
Date published: 2018-08-18